Last updated: 15th August 2026
Welcome to The Woodland Pantry. These Terms & Conditions explain the terms that apply when you purchase from our website.
By placing an order with us, you agree to these Terms & Conditions.
About The Woodland Pantry
The Woodland Pantry is an online business offering Mystery Scoops and other woodland-inspired treasures.
Email: thewoodlandpantry@outlook.com
Address: The Woodland Pantry, Triskelion, Avery Lane, Otham, Maidstone ME15 8RZ
Placing an Order
When you place an order through our website, you are agreeing to purchase the products selected at the price shown at checkout.
Once your payment has been successfully received, we will send you an order confirmation by email.
Please check your order confirmation carefully and contact us as soon as possible if you notice an error in your order or delivery details.
We reserve the right to cancel an order where we are unable to fulfil it, for example because of a genuine stock issue, pricing error or suspected fraudulent activity. If we cancel an order after payment has been taken, you will receive an appropriate refund.
Mystery Scoops
Mystery Scoops are designed to be a surprise. The charms shown on our website represent the treasure categories from which your Mystery Scoop will be prepared. The specific items, colours, designs and styles you receive will vary depending on availability.
You cannot choose the individual items included in your Mystery Scoop.
Where necessary, we may substitute an item for another suitable item. This may occasionally be from a different treasure category, depending on availability.
Product Information
We make every effort to ensure that product descriptions and photographs on our website are accurate.
Colours and appearance may vary slightly depending on your device or screen.
Because Mystery Scoops contain surprise items, the exact products received may differ from examples shown on our website or social media.
Prices & Payment
All prices are displayed in UK pounds sterling (£).
The price you pay will be the price shown at checkout when you place your order.
Any applicable delivery charges will be shown separately before you complete your purchase.
Payment must be successfully received before your order can be processed.
Orders & Availability
All products are subject to availability.
As a small business, we may occasionally run out of particular items or products.
Where necessary, we may substitute an item for another suitable item. This may occasionally be from a different treasure category, depending on availability.
If we are unable to fulfil part or all of your order because an item is unavailable, we will contact you and arrange an appropriate solution.
As a small business, we may occasionally pause or close orders temporarily. This may be necessary if we are waiting for stock to arrive, have received a high volume of orders, or need a little extra time to prepare existing orders.
When orders are closed, we will reopen them as soon as we are able to accept new orders again.
We will communicate when orders are open and, where appropriate, provide updates through our website and social media.
We may also limit the number of orders available at certain times to ensure that every Mystery Scoop can be prepared and packed with the care it deserves.
Dispatch & Delivery
We aim to dispatch orders within 3–5 working days.
During particularly busy periods, launches or promotions, dispatch may take a little longer.
Orders are sent using tracked delivery. Tracking information will be provided where available.
We currently ship to UK addresses only.
For full information about postage, delivery and damaged parcels, please see our Shipping & Returns page.
Gift Orders
You are welcome to purchase a Mystery Scoop as a gift.
You can enter the recipient’s delivery address at checkout and let us know that the order is a gift.
If you’d like us to include a little message, you can provide the message and tell us who it is from.
Please make sure all delivery information provided at checkout is correct.
Mystery Scoop Videos
We record our Mystery Scoops as they are prepared and may share these videos on our social media before the parcel arrives.
There is no additional charge for this; it is part of the Woodland Pantry experience.
If you would prefer your scoop to remain private, you can opt out using the privacy option provided at checkout.
We aim not to show personal information such as names, addresses or other private order details in our videos.
Cancellations, Returns & Refunds
If you change your mind about your order, please contact us as soon as possible.
If you contact us before your Mystery Scoop has been filmed and your order has been dispatched, we’ll do our best to stop the order before it is prepared and sent.
If your order has already been prepared or dispatched, please contact us before opening your parcel so that we can provide the appropriate information about returning your order.
For full information about cancellations, returns and refunds, please see our Shipping & Returns page.
Nothing in these Terms & Conditions affects your legal rights as a consumer.
Faulty, Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so that we can investigate and help resolve the issue.
Please see our Shipping & Returns page for information about reporting damaged parcels.
Website Content
The Woodland Pantry name, logo, photographs, written content, graphics and other original content on our website belong to The Woodland Pantry or are used with permission.
Please do not copy, reproduce or use our original content for commercial purposes without our permission.
Website Availability
We do our best to keep our website available and working correctly, but we cannot guarantee that it will always be available or free from errors.
We may occasionally need to carry out maintenance, updates or changes to the website.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.The latest version will always be available on this page, together with the date it was last updated.
Contact Us
If you have any questions about these Terms & Conditions or an order, please use the contact form on our contact page or email thewoodlandpantry@outlook.com