Refunds & Returns
As Mystery Scoops contain surprise items selected for you, we cannot accept returns simply because you don’t like a particular item.
This does not affect your statutory consumer rights, including your rights regarding faulty, damaged or incorrectly supplied goods and any applicable cancellation rights under UK consumer law.
If you’ve changed your mind and your order has already been dispatched, please contact us as soon as possible and do not open or use any items in your Woodland Pantry parcel.
If you have received your parcel but wish to return it, please do not open or use its contents where possible.
This helps us ensure that returned items are received in the same condition in which they were sent.
Please contact us by email before sending anything back so that we can provide the appropriate return information.
Unless an item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer. Please make sure your return is packaged securely.
Once your returned item has been received and checked, we will email you to confirm that we have received it and whether your refund has been approved.
Where you are exercising your statutory right to cancel an online order, we will issue your refund within 14 days of receiving the returned item, or earlier if you provide evidence that you have returned it.
Refunds will be made using the original payment method used for the purchase, unless you have agreed otherwise with us.
Where you cancel an order under your statutory cancellation rights, we will refund the cost of standard delivery. If you selected a more expensive delivery option, we will refund only the cost of the least expensive standard delivery option offered.
Change-of-Mind Returns
For most items purchased online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
You then have a further 14 days to return the goods to us.You are responsible for the direct cost of returning an item when cancelling because you have changed your mind, unless the item is faulty, damaged or not as described.
Returned items should be in an appropriate condition. You may handle an item as you would in a shop to check its nature, characteristics and functioning, but you may be responsible for any reduction in value caused by handling beyond what would reasonably be allowed in a shop.
Faulty, Damaged or Incorrect Items
We take great care when preparing and packaging your order, but unfortunately parcels can sometimes be damaged during transit. If your parcel arrives damaged, please contact us within 24 hours of receiving your order.
Where possible, please:
🌿 Take clear photographs of the parcel and any visible damage before opening it.
🌿Take photographs of any damaged contents once opened.
🌿 Keep all packaging until we’ve had an opportunity to investigate the issue.
As your order is sent using tracked delivery, we may also be able to use the courier’s tracking information and delivery photographs when investigating the damage and, where appropriate, raising the matter with the delivery company.
How to Request a Return or Refund
To request a return or refund, please contact us at thewoodlandpantry@outlook.com before sending anything back. We will provide the appropriate return instructions.
Please do not send items back without contacting us first, as this may delay the processing of your return.
Your statutory consumer rights are not affected by anything in this policy.