Last updated: 15 August 2026
Who We Are
Our website address is: www.thewoodlandpantry.co.uk
At The Woodland Pantry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we keep it safe and the choices you have regarding your information when you visit our website or place an order with us.
Information We Collect
When you place an order with us, we may collect information such as:
🌿Your Name
🌿Billing and delivery address
🌿Email address
🌿Telephone number, where provided
🌿Details of the products you order
🌿Any gift messages or special instructions you provide
🌿Information relating to your order, payment, delivery and returns
If you contact us, we may also keep the information you provide, including your name, email address and the contents of your message, so that we can respond to you and deal with your enquiry.
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you use our website. This may be collected through cookies and similar technologies.
How We Use Your Information
We use your information where necessary to:
🌿Process and fulfil your orders
🌿Arrange delivery of your purchases
🌿Send order confirmations, dispatch notifications and other necessary order updates
🌿Provide tracking information where available
🌿Respond to enquiries and customer service requests
🌿Process cancellations, returns, refunds and complaints
🌿Maintain appropriate business and financial records
🌿Keep our website secure and prevent fraudulent or unauthorised activity
🌿Improve our website, products and customer experience
🌿Meet our legal and regulatory obligations
Where you have chosen to receive marketing communications from us, we may also use your email address to send you information about The Woodland Pantry, including new products, launches, offers and updates. You can unsubscribe from marketing communications at any time.
Our Legal Basis for Using Your Information
We only use your personal information where we have a lawful reason to do so.
Depending on how your information is being used, this may include:
🌿Contract: We need certain information to process and fulfil an order you have placed with us.
🌿Legal obligation: We may need to keep or use certain information to meet our legal, accounting or tax responsibilities.
🌿Legitimate interests: We may use information where it is reasonably necessary to operate, protect and improve our business and website.
🌿Consent: Where we ask for your permission to use your information for a particular purpose, we will rely on your consent. Where processing is based on consent, you can withdraw that consent
Payment Information
Payments made through our website are processed by our payment service providers.
We do not need to see or store your full payment card details in order to process your order. Payment providers process payment information in accordance with their own privacy policies and security procedures.
Delivery Information
To fulfil your order, we may share the information necessary for delivery with the relevant delivery or courier service.
This may include your name, delivery address and contact information where required for delivery.
Your delivery provider may also provide tracking information and, where applicable, delivery confirmation or photographs.
Other Service Providers
We may use trusted third-party service providers to help us operate The Woodland Pantry and our website.
These may include services involved in:
🌿Website hosting
🌿Website and shop functionality
🌿Payment processing
🌿Order management
🌿Delivery and tracking
🌿Customer communications
🌿Website analytics
🌿Security and fraud prevention
These providers may process personal information on our behalf where necessary to provide their services.
Cookies
Our website uses cookies and similar technologies to help it function properly and provide you with a better experience.
Some cookies are necessary for the website and shopping functions to work, including features relating to your basket, checkout and orders.
Other cookies may be used for purposes such as website analytics or remembering preferences.
Where required, we will ask for your permission before using non-essential cookies. You can manage your cookie preferences through the options provided on our website and through your browser settings.
Mystery Scoop Videos & Social Media
We love sharing the magic of The Woodland Pantry and record our Mystery Scoops as they are prepared.
Mystery Scoop videos may be shared on our social media channels before the parcel arrives. There is no additional charge for this; it is simply part of the Woodland Pantry experience.
We aim to ensure that personal information such as your name, delivery address, order number or other private information is not shown in these videos.
If you do not want your Mystery Scoop to be filmed or shared on our social media, you can opt out when placing your order by selecting the relevant privacy option at checkout.
If you choose to opt out, we will keep your scoop private and will not intentionally film or share it for our social media content.
Marketing
We may send marketing communications if you have chosen to receive them.
These may include information about new Mystery Scoops, launches, offers, promotions and other Woodland Pantry news.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
Order-related emails, such as order confirmations and dispatch updates, are separate from marketing communications and may still be sent when necessary to fulfil your order.
How Long We Keep Your Information
We only keep personal information for as long as we reasonably need it for the purpose for which it was collected.
Some information may need to be retained for longer where we have a legal, accounting or tax obligation to do so.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
Access to customer information is limited to what is reasonably necessary to operate and manage The Woodland Pantry and provide our services.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
🌿Ask for a copy of the personal information we hold about you
🌿Ask us to correct inaccurate or incomplete information
🌿Ask us to delete your personal information where there is no longer a valid reason for us to keep it
🌿Ask us to restrict how we use your information in certain circumstances
🌿Object to certain uses of your information
🌿Request your information in a portable format where applicable
🌿Withdraw consent where we are relying on your consent to process your information
These rights are subject to certain conditions and exceptions under data protection law.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise your privacy rights or have a concern about how your information is being used, please contact us using our contact form on our contact page or email thewoodlandpantry@outlook.com
Complaints
We hope you will contact us first if you have any concerns about how we handle your personal information so that we have an opportunity to help.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this page, together with the date it was last updated.